For people working from a diary and a record.

A medical practice lives on two things that cannot go wrong: who comes when, and what was done last time. The first is still handled by phone across half the country, with someone at reception repeating the same hours fifty times a day.

Here whatever moves online has to move carefully, because health data and precise rules about handling it are involved. Booking yes, reminders yes, the clinical record only with the protection it deserves. It is the sector where I most often say no to a shortcut.