Assisted email replies

01 · The project

AUTOMATION · RAG · GMAIL

02 · What I built

A demonstration automation: each incoming email is classified by intent, and the answer is looked up in the business's own documents — price lists, opening hours, terms. A draft arrives already written, to read over and send.

03 · The result

Enquiries stop waiting for you to find the time: the reply is ready when you open it, and whoever wrote hears back the same day instead of the same week.

Pick an email: see how it gets classified and what draft comes out.

1 / 3

Email arrivesGmail

Classifies the intentquote, information, complaint

Language modelreads the messy ones too

Which intent?

quoteinformationcomplaint

Finds the band in the price listby number of people

Current price listyou keep it in a sheet

Searches your documentscalendar, terms, FAQ

Your PDFs and sheetsuploaded once

Labels it and moves it upabove the rest of the inbox

Writes the draftwith the sources it used

Flagged, you write this oneno automatic draft

Draft waiting in Gmailyou send it

01 · Source

Incoming email

02 · Decision

Classifies the intent, searches your documents

Intent: quote. Finds the right band in the price list.

On every email

03 · Action

Draft waiting in Gmail

For 40 people the room is €380 + VAT, setup included.

Full price list attached.

Draft ready, you send it

Need something similar?

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